Refund Policy
Last updated: October 23, 2025
At [Your Company Name], we aim for your satisfaction. This policy, compliant with consumer laws and Paystack, outlines your refund rights.
Eligibility for Refunds▼
30 days from delivery if unused, original packaging, with proof.
Non-refundable for digital/perishable items (e.g., hair oils) unless defective.
Denied if used, damaged, or due to change of mind (unless required by law).
Refund Process▼
Email [Your Email Address] with order number, reason, and photos.
Reviewed in 48 hours; return instructions if approved.
Ship to [Your Return Address] (your cost, unless our error).
Refund via Paystack within 5 days of receipt; 5-10 days to your account.
Partial Refunds▼
Proportional refund for partial returns.
Shipping fees non-refundable unless our error.
Defective or Damaged Items▼
Notify us within 7 days with evidence for full refund or replacement.
Includes return shipping if our fault.
Cancellations▼
Full refund if canceled before shipment.
Standard process if shipped.
Disputes and Chargebacks▼
Contact us first to avoid suspension.
Unresolved disputes may trigger Paystack auto-refunds.
Exceptions▼
Sale/custom items are final sale.
International returns may have extra fees.
Changes to This Policy▼
Updates posted here; check regularly.
Contact Us▼
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Address]